Full House Filtration ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or use our services.

1. What Information We Collect

We may collect personal information including:

Contact Details

Name
Phone number
Email address
Property address

Service Information

Installation location details
Plumbing configuration information
Water quality enquiries
Service history

Website Usage Information

IP address
Device/browser information
Pages visited
Time spent on site
Form submissions

Marketing Information

Enquiries submitted through forms or ads
Responses to promotions
Communication preferences

We do NOT collect sensitive personal data (such as ID numbers, payment card details, or health records).

2. How We Collect Information

We collect information when you:

Submit an enquiry form
Request a quote
Call, email or message us
Book an installation or service
Interact with our advertisements
Visit our website (via cookies & analytics)

3. Why We Collect Your Information

We use your information to:

Provide quotes and installations
Schedule servicing and filter replacements
Respond to enquiries
Improve our services
Send reminders (such as annual servicing)
Provide customer support
Run advertising and marketing campaigns
Comply with legal obligations

We only collect information reasonably necessary to operate our business.

4. Marketing Communications

We may contact you via:

SMS
Phone
Email

This may include:

Service reminders
Quotes
Promotions
Important service updates

You may opt-out anytime by contacting us or using the unsubscribe link in emails.

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website may use cookies and tracking tools including:

Google Analytics
Meta/Facebook Pixel
Google Ads tracking

These help us understand website usage and improve advertising performance.

You can disable cookies in your browser settings.

6. Disclosure of Information

We may share information with:

Licensed plumbers or contractors assisting with installations
Service scheduling software providers
Payment and invoicing platforms
Advertising platforms (for campaign performance tracking)
Legal or regulatory authorities if required by law

We only share the minimum necessary information.

7. Storage & Security

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access.

Your information may be stored securely using:

Cloud business systems
CRM software
Email platforms

We retain information only as long as required for business or legal purposes.

8. Access & Correction

You may request access to or correction of your personal information at any time.

We will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
The latest version will always be available on our website.